“The single biggest problem in
communication is the illusion that it has taken place.” – George Bernard Shaw
Most people in the world take
listening for granted. It is time to emphasize on active and attentive
listening to avoid misunderstanding and ill-will among the people.
Research shows that out of seven
messages sent by the senders, only one message reaches to the receivers. That
means people don’t receive all messages as most people assume communication. And
some people don’t pay adequate attention to messages due to their poor
listening ability. It is for this reason most speakers in their presentations
emphasize the key ideas and insights thrice to get their message across to
their audiences. In fact, the receivers want to listen more but the senders
cannot deliver more messages due to human limitation. Probably it is for this
reason; God gave us two ears to listen and one mouth to speak. At times, the
minds of listeners wander which is responsible for losing out the important
information. Hence, the senders must
make their message clear by inviting the attention of the listeners by adopting
various tools and techniques. They must
question the listeners during the conversation to verify whether the listeners
received the messages properly. They must ensure that there is no noise and
barriers during the conversation to ensure successful communication. They must
maintain eye contact with the listeners to achieve the outcome. If possible,
they must ask the listeners to summarize what has been listened as it serves as
a feedback. In fact, communication is incomplete without feedback.
On the part of the listeners, they
must respect the sender by suspending their judgment. They must avoid
perceptions about the sender. They should not have any false ego. They must nod their head to create interest
to the sender. They must avoid their preconceived notions.
Whenever the senders deliver message,
accept the entire information, absorb the essential information, digest the
relevant, and apply it effectively to achieve greater success. Don’t reject the
information outright as we learn many things by listening from others apart
from learning from other sources including observation, experience and reading.
Most conflicts in this world can be
averted if people listen attentively. The conflicts in this world are due to
excessive ego, improper communication and lack of empathy. Therefore, listen
attentively to receive the accurate message to achieve the desired objectives.
Remember, you cannot clap with one hand. You need to have both hands to clap.
There must be cooperation between the senders and the receivers to ensure successful
communication. Good luck to your attentive listening!
“The most important thing in
communication is hearing what isn't said.” – Peter Drucker
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